The “Tech for Good” service line leverages technology to achieve social impact, sustainability, and development goals. Rather than focusing on profit, this service guides organizations (businesses and NGOs) in using digital solutions for positive change. In 2024–2025, technology-driven social innovation is more important than ever. By definition, Tech for Good means using tech to tackle big social or environmental problems. For example, companies may use AI platforms to improve education outcomes, or digitize health services in low-resource areas. Clients should be helped to identify relevant technologies (AI, mobile apps, digital payments) and implement them in mission-aligned ways. This might include digitizing education curricula, building inclusive mobile apps, or applying data analytics to social programs.
Tech for Good Services
Leverage technology to achieve social impact, sustainability, and development goals. This service guides organizations in using digital solutions for positive change.
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Latest Trends & Tools
Key trends at the intersection of technology and social impact include:
Mobile-First and Inclusion
With a majority of new users coming online via mobile, Tech for Good solutions must be accessible on smartphones. Services (e.g. text-messaging helplines, mobile apps) should be designed to reach underserved communities. For instance, telemedicine apps let rural users access health advice on basic phones, greatly expanding reach.
AI for Development
AI tools are being used for social good, from analyzing disease outbreaks to automating NGO tasks. Ethical AI adoption should be advised upon – for example, using LLMs to translate vital information for education, while mitigating biases. AI capabilities should be brought to projects, increasing efficiency and impact.
Open Data and Dashboards
Transparency tech is key. Data dashboards should be built (using Tableau, Power BI or open-source platforms) to share impact metrics with stakeholders. This fosters trust and enables data-driven decision-making in NGOs. For example, real-time dashboards can show program reach day-by-day.
Cybersecurity & Privacy
As more sensitive data is collected, tech-savvy organizations must implement robust security. Cybersecurity should be integrated from the start – e.g. secure cloud hosting for health records. This aligns with ethical considerations, and digital safety should be prioritized as “infrastructure” for impact.
Sustainable Operations
Tech for Good also means greener tech. Cloud services should be chosen for their low carbon footprint, and e-waste should be minimized by selecting sustainable devices. Clients should be advised on green procurement and the use of technology (like IoT sensors) to reduce resource use in operations.
Value Propositions
Enhance Reputation and Stakeholder Trust
U.S. businesses should be helped to develop CSR-aligned tech projects (e.g. a retail firm digitizing donations, or a bank launching a financial literacy app). These projects enhance brand and can engage employee volunteerism. Additionally, mission-driven digital projects often qualify for tax incentives and grants. These initiatives should be structured with clear KPIs and ROI in terms of social impact and PR value.
Align with National Goals and Open New Markets
In Bangladesh, Tech for Good resonates with national goals. Bangladeshi companies should be guided in launching tech initiatives for social impact – for instance, an ecommerce platform sponsoring computer labs or a mobile network deploying health hotlines. This fulfills corporate citizenship and opens new partnerships. The focus should be on scalable, affordable solutions (like WhatsApp-based services) that build local capacity.
Deliver Technical Expertise and Drive Efficiency
NGOs and development agencies benefit from technical expertise they often lack. This includes digitizing field data collection, implementing cloud CRM for donor management, and training staff on tech tools. Digital continuity should be prioritized (so programs run even in emergencies) and efficiency should be a focus (AI to handle admin tasks). This can lead to significant rises in donations and better donor insights. Tech projects should be aligned to contribute to UN Sustainable Development Goals.
Tech for Good Methodologies & Process
The Tech for Good approach parallels digital strategy but with a social focus:
Needs Assessment & Design Thinking
Stakeholders (beneficiaries, funders, partners) should be engaged to define the social problem and desired impact. Using user-centered design, tech solutions should be prototyped. For example, workshops might be conducted to co-design an education app with teachers and students.
Ethical Tech Planning
Technology options should be evaluated under ethical lenses (privacy, accessibility, bias). If using AI, guardrails should be implemented (transparency, human oversight). For developing contexts, solutions should use minimal data and respect local norms.
Implementation & Training
The tech (apps, platforms, systems) should be built in an agile manner, often deploying MVPs to pilot communities. Training should be included so NGOs or local teams can sustain the solution. For instance, after developing a digital health portal, clinic staff should be trained on its use and maintenance.
Monitoring & Learning
Impact metrics should be set up (aligned with logic models) and digital tools used to track outcomes. This might include dashboards for donors or impact reports. Continuous feedback loops (surveys, analytics) should help refine the tech or program.
Scaling & Sustainability
As part of delivery, a plan should be created for long-term sustainability (open-source code, local partnerships, diversified funding) so Tech for Good projects endure beyond initial funding.
"Laura is a true leader who leads from the front and sets an example for others to follow. She was instrumental in bringing about institutional change within BRAC's technology and data practices. She is an expert manager and is able to build effective teams to achieve results. Laura is a "people person" and has incredible emotional intelligence. Laura has a wealth of expertise in the international development sector and is well versed in the latest trends and best practices. It was a pleasure working with Laura and her contributions have made a lasting impact on the organization and the team she managed."
Ready to Drive Social Impact with Technology?
Interested in driving social impact with technology? A complimentary impact needs assessment can be provided.
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